FAQs


 

FAQs:

- Who makes Gemspell Jewellery?

All jewelry at Gemspell is handmade by Gracie QD at her home studio in Surrey, BC, Canada. Every item is carefully handcrafted using sterling silver, gemstones, and sometimes copper and brass in some specific collections. Some of the stones in Gemspell's jewelry are hand cut and polished by Gracie as well, making the piece truly handmade and one of a kind.

- What countries do you ship to?

Currently shipping to: Canada, USA, UK, Australia, New Zealand, and Spain.

- How is my order shipped and how soon?

All items ship via Canada Post with tracking number and insurance. Free standard shipping is available on orders over $75. Expedited Canada Post shipping options and FedEx also available for a fee at checkout. All gold wedding bands will be shipped for free via FedEx Ground (only to US and Canada).

All items are shipped carefully packaged ready to be given as gifts.

All ready to ship items are mailed out within 1-2 business days. All made to order items are shipped within 5-7 business days or as soon as the item is finished, whichever comes first. The exception to this rule are the gold pieces, which have a turnaround time of 3-4 weeks to be fabricated and shipped.

Please, bear in mind that due to COVID-19, shipping and delivery times may take longer than usual.

- How can I track my order?

You can track our order on this link: Track Order

You can also find the Track Order page on the main menu at the homepage.

- Do you offer local pick up or delivery?

Not at the moment, but I'm super flexible, so if you are in the Metro Vancouver area, feel free to email me at hello@gemspell.com before placing your order, so we could make an arrangement for a local pick-up :)

- Can I cancel my order once placed and after payment is made?

Yes, you can as long as you do it within 3 hours of placing your order. After that timeframe no cancellations will be accepted.

- Do you take custom orders?

Absolutely! I love custom orders. Please, feel free to contact me at any time if you want something created just for you.

- Do you do wholesale?

I do! please, contact me at hello@gemspell.com for details.

- What is the currency shown on this store?

All prices are listed in Canadian dollars (CAD)

 

Please, feel free to contact me if you have questions or concerns that are not covered here.

Don't forget to join the mailing list to get first dibs on exclusive sales and new arrivals and follow me on Instagram @gemspell for behind the scenes and all things Gemspell :)