FAQs

 

FAQs:

- Who makes Gemspell Jewellery?

All jewelry at Gemspell is handmade by Gracie QD at her home studio in Kentville, Nova Scotia, Canada. Every item is carefully handcrafted using sterling silver, gemstones, and sometimes copper and brass in some specific collections. Some of the stones in Gemspell's jewelry are hand cut and polished by Gracie as well, making the piece truly handmade and one of a kind.

- What countries do you ship to?

Currently shipping to: Canada, USA, UK, Australia, and New Zealand.

- How is my order shipped and how soon?

All items are shipped carefully packaged ready to be given as gifts. All items ship via Canada Post with tracking number and insurance, except the gold wedding bands, that are shipped with FedEx. 

All ready to ship items are mailed out within 1-2 business days. All made to order items are shipped within 5-7 business days or as soon as the item is finished, whichever comes first. The exception to this rule are the gold pieces, which have a turnaround time of 3-4 weeks to be fabricated and shipped.

Free standard shipping is available on orders over $150 CAD (except gold bands).

Please click here for our shipping policies

- How can I track my order?

You can track our order on this link: Track Order

You can also find the Track Order page on the main menu at the homepage.

- Do you offer local pick up or delivery?

Not at the moment, but I'm super flexible, so if you are in the Annapolis Valley or HRM, feel free to email me at hello@gemspell.com before placing your order, so we could make an arrangement for a local pick-up :)

- Can I cancel my order once placed and after payment is made?

Yes, you can as long as you do it within 3 hours of placing your order. After that timeframe no cancellations will be accepted.

- Do you take custom orders?

Absolutely! I love custom orders. Please, feel free to contact me at any time if you want something created just for you.

- Do you do wholesale?

I do! please, contact me at hello@gemspell.com for details.

- What is the currency shown on this store?

All prices are listed in Canadian dollars (CAD)

 

Please, feel free to contact me if you have questions or concerns that are not covered here.

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