FAQs


 

FAQs:

Who makes Gemspell Jewellery?

All jewelry at Gemspell is handmade by Gracie QD at her home studio in Vancouver, BC, Canada. Every item is carefully handcrafted using sterling silver, gemstones, and sometimes copper and brass in some specific collections. Some of the stones in Gemspell's jewelry are hand cut and polished by Gracie as well, making the piece truly handmade and one of a kind.

How is my order shipped and how soon?

Canada and USA: All items ship free to Canada or US via Canada Post with tracking number and insurance, no minimum purchase required. Expedited Canada Post shipping options and FedEx also available for a fee at checkout. All gold wedding bands will be shipped for free via FedEx Ground.

Rest of the World: All items are shipped via Canada Post with tracking number and insurance.

All items are shipped carefully packaged ready to be given as gifts.

All ready to ship items are mailed out within 1-2 business days. All made to order items are shipped within 5-7 business days or as soon as the item is finished, whichever comes first. The exception to this rule are the gold pieces, which have a turnaround time of 3-4 weeks to be fabricated and shipped.

Can I cancel my order once placed and after payment is made?

Yes, you can as long as you do it within 3 hours of placing your order. After that timeframe no cancellations will be accepted.

Do you take custom orders?

Absolutely! I love custom orders. Please, feel free to contact me at any time if you want something created just for you.

Do you do wholesale?

I do! please, contact me at hello@gemspell.com for details.

Please, feel free to contact me if you have questions or concerns that are not covered here.

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