Returns, Shipping and FAQs


Returns:

Returns are accepted within 30 days of your purchase. The item must be returned unworn and in it's original condition within that time frame. A refund (less shipping costs) or store credit will follow as soon as the item is received.

No returns or refunds on earrings, made to order items and custom orders. 

FAQs:

Who makes Gemspell Jewellery?

All jewelry at Gemspell is handmade by Gracie QD at her home studio in Vancouver, BC, Canada. Every item is carefully handcrafted using sterling silver, gemstones, and sometimes copper and brass in some specific collections. Some of the stones in Gemspell's jewelry are hand cut and polished by Gracie as well, making the piece truly handmade and one of a kind.

How is my order shipped and how soon?

All items are shipped carefully packaged ready to be given as gifts.

All ready to ship items are mailed out within 1-2 business days. All made to order items are shipped within 5-7 business days or as soon as the item is finished, whichever comes first.

Canada and USA: Gemspell offers shipping via Canada Post and FedEx. You can choose your shipping option at check out.

Rest of the World: Canada Post Standard only available unless a shipping upgrade is requested, in which case you need to contact me prior to purchasing so I can provide a new shipping rate.

Can I cancel my order once placed and after payment is made?

Yes, you can as long as you do it within 6 hours of placing your order. After that timeframe no cancellations will be accepted.

Do you take custom orders?

Absolutely! I love custom orders. Please, feel free to contact me at any time if you want something created just for you.

Do you do wholesale?

I do! please, contact me at gemspelljewellery@gmail.com for details.

Please, feel free to contact me if you have questions or concerns that are not covered here.

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